“I have worked closely with Ms Frances Johnstone over the last 20months or so. We attended Team around the Child (TAC) meetings together, as well as facilitated initial visits to new families together, and I have been very lucky to attend families feeding clinics with Frances. On each of these occasions I have been able to observe the warmth, kindness and empathy Frances showed to families and their children, who have complex health needs.
This, however did not detract from her excellent knowledge and professionalism. At all times Frances could thoroughly examine a child’s level of safe feeding, and still make the potential difficult experience a positive one for both child and parent.
In her calm and knowledgeable way Frances was always able to give sound advice, discuss what may not be quite so safe, as well as encourage parents’ good techniques to build up confidence in them.
The subject around safe or unsafe swallow, is in my opinion quite traumatic for parents who have children with complex medical needs. Many questions arise for parents, not only about the here and now, but also around future aspirations. Frances’s expertise, combined with her kind, calm and down to earth approach certainly in my observations made this, for a variety of different families, an easier experience.”
Lead for Family Support for Children with Complex Medical Needs and their Families